Support Center

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Issues Receiving Email - Report Form

If you are expecting an email from someone, but you haven’t received it, please fill out this online form to report the issue. We process more than 25,000 email per day through our mail servers, and in order for us to investigate on a missing email issue, we need a minimum of information.

Issues Receiving
Your name:
Your FULL email address:
Your Operating System:
Your email program:
FULL email address of the sender (you can provide several addresses if you like):
Approximate date and time the message was sent (more than 1 if applicable):
Did the sender receive a bounce message? Yes
No
I don't know
If yes, please have the sender fill out this form, and make sure they forward the bounce message with the full headers
(instructions available here).
If not, did you have the sender re-try to send the message? Yes
No
Have you received other emails since the incident? Yes
No
If not, have you tried restarting your computer? Yes
No
Are you getting an error message when you check your email? Yes
No
If you do, please copy the entire error message here, including the error code (for example 0x800ccc0E)
Additional comments and details about the issue:
Your IP Address is: 54.156.90.21
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Questions and problems will be addressed in the order they are received. You will be contacted by a member of the Earthnet staff, if necessary.

For your information, if you are having general issues receiving email, please check these tutorials for online self-help:

http://earthnet.net/support/email/email_troubleshooting.htm
http://earthnet.net/support/email_menu.htm